# perrygroupconsulting.ca > AI-optimized mirror of perrygroupconsulting.ca containing 47 pages totalling 26,807 words of clean markdown content, structured data, and semantic HTML. Original source: https://perrygroupconsulting.ca/. Last updated: 2026-06-12T11:55:44.266Z. Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG). ## Homepage - [We help Canadian municipalities with IT, digital and service transformation. [**Find out how**](/content/services/index.html) **.**](/content/site-root.html): We're consultants that help Canadian municipalities with IT, digital and service transformation, We're consultants that help Canadian municipalities with IT, digital and service transformation (173 words) ## Articles & Blog Posts - [AI in Action: The Hype, the Reality, and the Future for Municipalities](/content/news/2025/8/19/ai-in-action-the-hype-the-reality-and-the-future-for-municipalities.html): Artificial intelligence (AI) isn’t just a thing of the future—it’s here, and it’s already changing how municipalities operate and serve their communities. From streamlining services to tackling big urban challenges, AI holds immense potential to drive efficiency, sustainability, and innovation. But , (881 words) - [Renting and Buying Cars and What We Can Learn About ERP Buying](/content/news/2026/4/29/renting-and-buying-cars-and-what-we-can-learn-about-erp-buying.html): Stop spec-heavy ERP buying. Learn why simplifying requirements like a car rental process leads to better vendor matches and faster implementations., Stop spec-heavy ERP buying. Learn why simplifying requirements like a car rental process leads to better vendor matches and faster implementations. (1,194 words) - [Automated Speed Enforcement: What’s Really Involved And What Others Can Learn](/content/news/2026/1/26/automated-speed-enforcement-whats-really-involved-and-what-others-can-learn.html): If you’ve heard more stories about speed-camera tickets around the dinner table lately, you’re not alone. Automated Speed Enforcement (ASE) is one of those topics that sparks strong opinions, fairness, safety, revenue, you name it. Underneath the noise, though, there’s a practical, very municipal st, (826 words) - [Building a Smarter Service Strategy: How a Municipal Service List Helps Prioritize Digital Transformation](/content/news/2025/6/30/building-a-smarter-service-strategy-how-a-municipal-service-list-helps-prioritize-digital-transformation.html): Digital transformation in local government isn’t about launching the next big app or automating every interaction overnight—it’s about aligning services with what residents truly need. For municipalities, one of the most effective tools to support that alignment is a comprehensive service list. At , (619 words) - [Building Better Municipalities Webinars: Strategic Decisions That Change Technology Outcomes](/content/news/2026/5/28/building-better-municipalities-webinars-strategic-decisions-that-change-technology-outcomes.html): Learn municipal technology strategy for web services, business continuity, and AI adoption. Webinars for CAOs and IT directors across Canada. Register now., Learn municipal technology strategy for web services, business continuity, and AI adoption. Webinars for CAOs and IT directors across Canada. Register now. (813 words) - [Creating Clarity and Connection: Orillia’s Work Toward Centralized Customer Service](/content/news/2025/8/19/creating-clarity-and-connection-orillias-work-toward-centralized-customer-service.html): In Orillia, delivering good customer service has always mattered. But over time, it became clear to Council, senior leadership, and frontline staff that the experience residents were having didn’t quite match the standard they were striving for. People weren’t always sure who to call, messages somet, (529 words) - [The Naughty & Nice List for Municipal Leaders](/content/news/2025/12/17/the-naughty-amp-nice-list-for-municipal-leaders/index.html): A practical Naughty and Nice List for municipal leaders, highlighting the habits to leave behind and the actions that delivered results in 2025., A practical Naughty and Nice List for municipal leaders, highlighting the habits to leave behind and the actions that delivered results in 2025. (717 words) - [[Webinar Recap: The Platform Isn't the Problem](/content/news/2026/6/5/webinar-recap-the-platform-isnt-the-problem/index.html)](/content/news/index.html) (273 words) - [Rethinking Web Content for Real Self-Service: How York Region Is Making Digital Work Smarter](/content/news/2025/9/23/rethinking-web-content-for-real-self-service-how-york-region-is-making-digital-work-smarter.html): Improving digital customer service doesn’t always mean building something new. Sometimes, the most powerful change comes from rethinking what you already have. That was the case with York Region. When they partnered with Perry Group, they weren’t asking for a flashy website redesign or a shiny new , (794 words) - [Why Your Municipal Website Needs Improvement in 2026](/content/news/2025/12/17/why-your-municipal-website-needs-improvement-in-2026.html): Learn why municipal websites should function as service hubs, not filing cabinets. Practical guidance to improve self service, reduce calls, and build resident trust., Learn why municipal websites should function as service hubs, not filing cabinets. Practical guidance to improve self service, reduce calls, and build resident trust. (770 words) - [The Power of Process Optimization and Digital-First Service Design](/content/news/2025/10/28/nnusxrpxc31ccnslpe3r993vefsfsv/index.html): One of our teams at Perry Group focuses on process optimization and digital first service re-design - that is, how the service would operate if it was delivered as a complete, end-to-end digital service. It’s an area that we love to work on, because it frees municipal staff to think outside the box, (479 words) - [Everyday Digital Experiences](/content/news/2025/6/30/everyday-digital-experiences/index.html): When Even Your Doctor Feels Like a Tech Startup: What Everyday Digital Services Are Teaching Us I’ve always been a bit of a tech enthusiast, eager to try the latest digital services. But a recent trip to my doctor’s office reminded me just how far our day-to-day experiences have shifted—and how de, (615 words) - [From Spreadsheets to Strategy: Why Half of Municipalities Still Don't Have Updated Business Continuity Plans](/content/news/2025/12/17/from-spreadsheets-to-strategy-why-half-of-municipalities-still-dont-have-updated-business-continuity-plans.html): Why spreadsheet-based business continuity plans fail, and how municipalities are building sustainable, collaborative BCP programs., Why spreadsheet-based business continuity plans fail, and how municipalities are building sustainable, collaborative BCP programs. (738 words) - [Running a Better RFP: Why Municipal Procurement Doesn’t Have to Be Slow or Painful](/content/news/2026/1/26/running-a-better-rfp-why-municipal-procurement-doesnt-have-to-be-slow-or-painful.html): Running a Better RFP: Why Municipal Procurement Doesn’t Have to Be Slow or Painful, Running a Better RFP: Why Municipal Procurement Doesn’t Have to Be Slow or Painful (716 words) - [Webinar Recap: Does Your Municipal Website Get Sh*t Done?](/content/news/2026/2/11/webinar-recap-does-your-municipal-website-get-sht-done.html): Most municipal websites look fine but create massive friction for residents. Our latest webinar recap: why task completion matters more than page views, real examples from York Region, and 5 ways to start reducing call volumes today., Most municipal websites look fine but create massive friction for residents. Our latest webinar recap: why task completion matters more than page views, real examples from York Region, and 5 ways to start reducing call volumes today. (850 words) - [From Strategy to Service: What It Really Takes to Modernize Local Government](/content/news/2025/10/5/modernize-local-government/index.html): Modernizing municipal services isn’t about new tech—it’s about alignment. Perry Group explains how cities and towns can move from siloed strategies to unified service delivery by connecting digital, data, and customer experience. Learn how leadership mindset, cross-department collaboration, and prac, Modernizing municipal services isn’t about new tech—it’s about alignment. Perry Group explains how cities and towns can move from siloed strategies to unified service delivery by connecting digital, data, and customer experience. Learn how leadership mindset, cross-department collaboration, and practical governance drive real modernization in local government. (670 words) - [AI Won't Wait for Your Municipality to Be Ready. Start Anyway.](/content/news/2026/2/26/ai-wont-wait-for-your-municipality-to-be-ready-start-anyway.html): Learn how municipalities can adopt AI responsibly, manage risk, and build internal capability. Practical use cases, governance tips, and steps to start experimenting with confidence., Learn how municipalities can adopt AI responsibly, manage risk, and build internal capability. Practical use cases, governance tips, and steps to start experimenting with confidence. (887 words) - [Your Municipality Is Already Using AI. Your Strategy Isn't.](/content/news/2026/4/29/your-municipality-is-already-using-ai-your-strategy-isnt.html): 61% of municipal staff are already using AI at work—without strategy or oversight. Learn how to move from chaos to intentional adoption, starting with clear ownership and pilot projects., 61% of municipal staff are already using AI at work—without strategy or oversight. Learn how to move from chaos to intentional adoption, starting with clear ownership and pilot projects. (870 words) - [Attend our upcoming webinar! Does Your Municipal Website Actually Work?](/content/news/2026/1/21/does-your-municipal-website-actually-work/index.html): Most municipal websites look fine, but many struggle to support real service delivery. Residents get stuck, staff rely on workarounds, and leadership lacks clear visibility into what is working., Most municipal websites look fine, but many struggle to support real service delivery. Residents get stuck, staff rely on workarounds, and leadership lacks clear visibility into what is working. (625 words) - [Meet Brandon Currie: Helping Municipal Websites Do Real Work](/content/news/2025/12/17/meet-brandon-currie-helping-municipal-websites-do-real-work.html): Meet Brandon Currie, a municipal digital strategist helping communities improve websites through practical content, governance, and service-focused design., Meet Brandon Currie, a municipal digital strategist helping communities improve websites through practical content, governance, and service-focused design. (597 words) - [Building Canada's First Municipal Website Platform Inventory](/content/news/2026/1/21/building-canadas-first-municipal-website-platform-inventory.html): Municipal websites play a central role in service delivery, yet most teams have little visibility into how peers are set up. This short inventory survey aims to build a shared, anonymized picture of how municipal websites are being run across Canada., Municipal websites play a central role in service delivery, yet most teams have little visibility into how peers are set up. This short inventory survey aims to build a shared, anonymized picture of how municipal websites are being run across Canada. (561 words) - [What’s the Plan?](/content/news/2025/6/1/whats-the-plan/index.html): In my little corner of the world, where I live in suburban Mississauga, a series of municipal decisions have rocked my neighbours worlds. First a local bridge over a major highway was removed which people saw as a major loss, leaving the neighbourhood with reduced access to local shops and service, (510 words) - [Top 5 Reasons Municipal Websites Miss the Mark](/content/news/2026/2/26/top-5-reasons-municipal-websites-miss-the-mark/index.html): Discover the top five reasons municipal websites underperform, from weak governance to poor service design. Learn how to improve task completion, reduce calls, and build a service-first site., Discover the top five reasons municipal websites underperform, from weak governance to poor service design. Learn how to improve task completion, reduce calls, and build a service-first site. (500 words) - [Help us Build a Shared Inventory of Municipal Website Platforms](/content/news/2026/1/15/a-shared-inventory-of-municipal-web-platforms-in-canada.html): Municipal websites are no longer just sources of information. They are a core part of how residents access services, complete transactions and develop trust with local government. At Perry Group we work with many municipalities that want to improve their websites in response to increasing communi, (333 words) - [Your Next ERP Project Doesn't Have to Be the One That Breaks You](/content/news/2026/2/26/your-next-erp-project-doesnt-have-to-be-the-one-that-breaks-you.html): Facing an ERP replacement? Learn how municipalities can run effective ERP procurement, avoid common failures, improve requirements, and prepare for successful implementation., Facing an ERP replacement? Learn how municipalities can run effective ERP procurement, avoid common failures, improve requirements, and prepare for successful implementation. (934 words) - [5 Things That Have Changed About ERP in the Last Decade](/content/news/2026/3/27/5-things-that-have-changed-about-erp-in-the-last-decade.html): A lot of municipalities are still making decisions about ERP based on what the market looked like ten years ago. That's not a criticism. If your last significant interaction with ERP was a procurement or implementation in the mid-2010s, your frame of reference makes perfect sense. But the landscape, (699 words) - [What Hamilton’s Cyber Incident Taught Us About Speeding Up IT Procurement](/content/news/2025/11/18/what-hamiltons-cyber-incident-taught-us-about-speeding-up-it-procurement.html): When the City of Hamilton was hit by a “cyber incident,” critical systems went down overnight. One of the most impacted was the city’s planning, permitting, licensing, and bylaw (PPLB) system. Staff had to pivot quickly, relying on paper files, Excel spreadsheets, and SharePoint just to keep essenti, (591 words) - [Why Municipal Websites Don’t Help Residents Get Things Done](/content/news/2026/5/29/why-municipal-websites-dont-help-residents-get-things-done.html): Most municipal websites are built like filing cabinets. Very official ones, with search bars and PDFs. So many PDFs. They're organized around departments, bylaws, committees, forms, reports, notices, plans, agendas, minutes, and whatever page someone created in 2017 and has been afraid to delete eve, (835 words) - [Team Spotlight: Paul Ottmann](/content/news/2025/9/28/team-spotlight-paul-ottmann/index.html): Paul is a consultant at Perry Group. He specializes in IT strategy, service transformation and change management. Time with Perry Group : Since 2024 Time in Municipal Government : Recruited from the private sector, I served as the Director of IT for a municipality for 5 years. Municip, (374 words) - [Webinar Recap: The Platform Isn't the Problem](/content/news/2026/6/5/webinar-recap-the-platform-isnt-the-problem/index.html): Most municipalities that go through a website refresh come out the other side feeling like something is off. The site looks better. It loads faster. The platform is newer. But a year or two in, the same problems are back. Content is stale. Nobody's sure who owns what. The contact centre is still fie, (730 words) - [From Spreadsheets to Strategy: Thunder Bay’s HR Modernization Journey](/content/news/2025/11/9/from-spreadsheets-to-strategy-thunder-bays-hr-modernization-journey.html): HR doesn’t always get the spotlight in municipal government. It’s not as visible as filling potholes or opening a new rec centre. But behind the scenes, HR plays a big role in how smoothly things run—from how quickly new staff are hired to how supported employees feel once they’re on the job, HR doesn’t always get the spotlight in municipal government. It’s not as visible as filling potholes or opening a new rec centre. But behind the scenes, HR plays a big role in how smoothly things run—from how quickly new staff are hired to how supported employees feel once they’re on the job (499 words) - [5 Ways Municipalities Are Using GIS to Make Better Decisions](/content/news/2026/4/29/5-ways-municipalities-are-using-gis-to-make-better-decisions.html): GIS helps municipalities prioritize investment, improve service delivery, support emergency response, and align departments. See five practical applications with real impact., GIS helps municipalities prioritize investment, improve service delivery, support emergency response, and align departments. See five practical applications with real impact. (325 words) - [Webinar: A Better Way to Approach Business Continuity Planning](/content/news/2025/11/27/webinar-a-better-way-to-approach-business-continuity-planning.html): Many municipalities know their Business Continuity Plans need attention. The challenge is not commitment. It is workflow. Plans live in spreadsheets, departments move at different speeds, and updates fall behind. When something unexpected happens, teams end up hunting through folders and documents i, (274 words) - [Welcome … Anthony Iannucci](/content/news/2025/7/23/3ypvg3hai5y0fdwtz19fxe6kmvwy60/index.html): Anthony Iannucci is joining Perry Group as a Senior Consultant advising municipal leadership teams and leaders, Anthony Iannucci is joining Perry Group as a Senior Consultant advising municipal leadership teams and leaders (215 words) - [Help Us Build Better Cities, One Project at a Time](/content/news/2025/10/20/help-us-build-better-cities-one-project-at-a-time/index.html): Real change in local government doesn't come from PowerPoint decks. It comes from people who've actually been in the room when things went wrong and figured out how to fix them, who’ve driven real transformation, and who have the scars to prove it. That's who we are at Perry Group. We're former mun, (534 words) - [ERP Is an Organizational Decision, Not a Technology Decision](/content/news/2026/3/27/erp-is-an-organizational-decision-not-a-technology-decision.html): There's a pattern that shows up in almost every municipality we work with. The conversation about ERP starts in IT. Someone recognizes that the current system is aging, that workarounds are multiplying, that reporting is unreliable. They raise it with leadership. There's agreement that something ne, (697 words) - [Your 4-Year IT Plan Is Sitting on a Shelf. Here's How to Make It Actually Work.](/content/news/2026/4/29/your-4-year-it-plan-is-sitting-on-a-shelf-heres-how-to-make-it-actually-work.html): Most IT plans fail because they're static documents. Learn how to build an executable roadmap, track progress, and keep leadership aligned., Most IT plans fail because they're static documents. Learn how to build an executable roadmap, track progress, and keep leadership aligned. (659 words) - [Team Spotlight - Melanie Esteves](/content/news/2025/10/5/team-spotlight-melanie-esteves/index.html): Time with Perry Group : Since 2025 Time in Communications & Marketing : 20 years Experience : Public sector, non-profits, consulting, technology, and global corporate organizations across North America, Europe, and Asia Specialties : Strategic planning, communications, marketing, event, (258 words) - [Perry Group at MISA BC and MISA Atlantic 2025](/content/news/2025/8/26/perry-group-at-misa-bc-and-misa-halifax-2025/index.html): We’re looking forward to connecting with colleagues, clients, and peers at two upcoming MISA events this September. You’ll find members of the Perry Group team at: MISA BC – September 8–11 MISA Atlantic – September 16–18 Both events are great opportunities for municipalities to share i, (191 words) - [Webinar Recap: The Governance Framework That Turned IT Roadmaps Into Reality](/content/news/2026/5/26/webinar-recap-the-governance-framework-that-turned-it-roadmaps-into-reality.html): Here's the problem most municipal IT leaders face Your roadmap is solid. Your team is talented. Your executives want progress. But somewhere between strategy and execution, momentum gets lost. Priorities shift. Projects slip. By mid-year, you're managing reactive work instead of executing the plan, (522 words) - [ERP Isn’t Too Big for You. You’ve Just Been Approaching It the Wrong Way](/content/news/2026/3/27/erp-isnt-too-big-for-you-youve-just-been-approaching-it-the-wrong-way.html): Talk to a smaller municipality about ERP, and the hesitation is almost immediate. It feels too big. Too complex. Too resource intensive. And on the surface, that makes sense. Smaller teams are already stretched. People are wearing multiple hats. The same individuals responsible for day to day ope, (491 words) - [Welcome our New Consultant: Jack Avella](/content/news/2026/5/29/welcome-our-new-consultant-jack-avella/index.html): We're growing. Jack Avella joins Perry Group Consulting this month, and we're genuinely excited to have him on board. Thirty-two years with the City of Thunder Bay's Corporate IT Division. Jack started in database administration and worked his way through network infrastructure, data centre operat, (310 words) - [The Biggest ERP Mistake Happens Before Procurement Even Begins](/content/news/2026/3/27/the-biggest-erp-mistake-happens-before-procurement-even-begins.html): Talk to any municipal team about ERP, and the focus is almost always on the RFP. What needs to go in it. How to structure it. How to evaluate vendors. But in our experience, that’s not where things go wrong. The biggest issues show up before procurement ever begins. We see this all the time. A m, (517 words) - [We'll be at MSDO 2026 – Come find us in Caledon](/content/news/2026/4/30/well-be-at-msdo-2026-come-find-us-in-caledon/index.html): If you're attending the Municipal Service Delivery Officials (MSDO) conference in May, you'll find Perry Group at our booth. Look for Brandon Currie, Rhonda Tsingos, and Bonnie Munslow, three of our consultants who've spent the better part of two decades inside municipal government figuring out what, (305 words) - [Webinar Recording: The Importance of Aligning Digital, Data, Technology and Customer Experience to Successful Digital Transformation](/content/news/2025/6/19/webinar-recording-the-importance-of-aligning-digital-data-technology-and-customer-experience-to-successful-digital-transformation.html): On Thursday, 19th June 2025 we hosted a webinar on the topic of aligning digital, data, technology and customer service. The session built on an article we wrote earlier this year on the same topic . We were joined by an all-star cast of transformation leaders from York Region (Deanna Hotoyan), th, (183 words) - [We are hiring: Business Development, Marketing and Events Coordinator](/content/news/2025/6/9/8ryebj0y6hw84bmzvzn12g0wvr5qjg/index.html): This is a great opportunity for the right person to come join the Perry Group! We are actively hiring for a new Business Development, Marketing and Events role at Perry Group? Know anyone who might be interested? Please help us spread the word! Check out the posting and apply online at LinkedIn, (124 words) ## Resources - [Full Page Index](/index.html): Browse all cached pages with rich metadata - [About This Cache](/content/about.html): Methodology, technical details, and usage guidelines - [XML Sitemap](/sitemap.xml): Machine-readable sitemap for crawler discovery - [Robots.txt](/robots.txt): Crawler directives